4. FAQs

About this page

Listed below is a number of frequently asked questions about the Dams Challenge.  If you cannot find the answer to your question then please contact us.

EVENT VILLAGE LOCATION

Where is the event village for the 2018 Dams Challenge?

The start/finish area will be situated at Champion Lakes Regatta Centre - Henley Dr, Champion Lakes WA 6111.

Where do I enter the Champion Lakes Regatta Centre?

TBC

Where can I park?

TBC

What will parking cost?

TBC

Can I use public transport to get to the venue?

TBC

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EVENT FAQ'S

Do I have to register with another rider as part of a paired team?

No.  In 2017 the Dams Challenge was opened up to individual riders so each rider now needs to register individually.  You may still choose to ride as a pair (as in previous years) on the day of the event.

Can I change my event category?

Yes, but not after registrations are closed.  If you wish to change from 3/5 Dams to 2/Duo Dams, the difference in price will be refunded.  If a free jersey was included in your 3/5 Dams registration this will be forfeited.  If you would like to keep the jersey then no refund will be made.  Non BWA members will be charged a transfer fee of $5.  Please email [email protected] to arrange the transfer.   Please note that it is not possible to change jersey event types from 1st February. 

I can no longer attend the event, can I get a refund?

Bicycling Western Australia has a no refund policy.  We do, however, allow you to nominate a replacement rider (up until one week prior to the event).  If you would like to nominate a replacement rider for either distance please complete this Rider Substitute Form and email to [email protected].  Fees may apply to non members.  No changes are permitted in the week leading up to the event.  Please note that it is not possible to change jersey event types or sizes from 1st February.

Can I collect my rider pack before the event?

TBC

Is there a type of bike restriction?

There is no restriction to what type of bike you choose to ride in the Dams Challenge provided the bike is legal to ride on the road.

Can I ride a time trial bike?

Yes, however we strongly discourage the use of Time Trial bikes and TT bars as they are not the most ideal bike to ride in this type of event.

Is there an age limit to register for the Dams Challenge?

There is no age limit however participants must be aged 16 or over.  Riders aged 16 and 17 must be accompanied by a parent or legal guardian during the event.

I have signed up for the Dams Challenge.  When will I receive specific event information?

An information pack with all the details you will need will be uploaded to this site and emailed to all registered riders in the week prior to the event.  Important details and changes will also be communicated to riders through email on a regular basis.

I have ordered a jersey.  When will it be available for collection?

TBC

Can I change the size of my jersey?

No.  All jerseys are ordered in accordance with your requested size at time of registration.

Jersey sizes can be tried on at Pedal Mafia HQ should you wish to try one on prior to registering.

I have registered and completed the payment.  How do I know if my registration is confirmed?

You will receive a confirmation email and receipt once your registration is successful.  We will contact you leading up to the event with further information.  If you do not receive an email confirmation please contact us.

I have just joined / renewed my membership with BWA however when I try to register for the event I get an error message.

Our registration system requires up to two business days to upload new membership details.  In order to receive the member discount you will need to wait at least until the next day.  If you are still not successful after a couple days please contact us.